Why is my Astound Broadband Internet slow?
Find out what's wrong with yours
Slow Internet usually comes from Wi-Fi, a connection that bogs down when it's busy, or the provider's network, and each has a different fix. Our free test works out which one you have.
Test my connectionAbout a minute, no account.
What tests from Astound Broadband customers show
We don't have enough tests from Astound Broadband customers yet to show numbers. We wait for at least 30, so no one's results stand out. Your test adds to the anonymous totals.
Common causes
- Wi-Fi is the most common cause of slow Internet at home, whatever the provider. See why your Wi-Fi is slow.
- A connection that bogs down when it's busy (bufferbloat): browsing, games and calls slow down whenever someone streams or downloads. See slow Internet with a fast speed test.
- Peak-time congestion on the provider's network, usually in the evening. See why Internet slows down at night.
- Equipment or line problems: an old or overheating modem or router, or a fault on the line.
What to try
- Run our test to see which of these you have.
- Restart your modem (or gateway) and router: unplug for 30 seconds, then plug the modem in first.
- Test with a device plugged in by Ethernet. If that's fast, the problem is your Wi-Fi, not Astound Broadband.
- If it's slow even when wired, test a few times at different hours, then contact Astound Broadband with the report our test creates.