Internet providers

Why is my Viasat Internet slow?

What tests from Viasat customers show

We don't have enough tests from Viasat customers yet to show numbers. We wait for at least 30, so no one's results stand out. Your test adds to the anonymous totals.

Common causes

Satellite connections have more delay built in than cable or fiber, because the signal travels to space and back. Geostationary satellite service is typically 500 ms or more; low-orbit service is much lower. Obstructions like trees, and heavy rain or snow, can also cause slowdowns and dropouts.

• Wi-Fi is the most common cause of slow Internet at home, whatever the provider. See why your Wi-Fi is slow.
• A connection that bogs down when it's busy (bufferbloat): browsing, games and calls slow down whenever someone streams or downloads. See slow Internet with a fast speed test.
• Peak-time congestion on the provider's network, usually in the evening. See why Internet slows down at night.
• Equipment or line problems: an old or overheating modem or router, or a fault on the line.

What to try

1. Run our test to see which of these you have.
2. Restart your modem (or gateway) and router: unplug for 30 seconds, then plug the modem in first.
3. Test with a device plugged in by Ethernet. If that's fast, the problem is your Wi-Fi, not Viasat.
4. If it's slow even when wired, test a few times at different hours, then contact Viasat with the report our test creates.